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Last updated: Monday 8th December 2025

Fleetwood Mad (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, contact us, or book our services.

This policy applies to all users of the Fleetwood Mad website (the “Site”).

1. Who We Are

Company name: Fleetwood Mad
Registered address:
Unit 2, Wynns Venture Centre,
Broad Street,
Cannock,
Staffordshire,
WS11 0XL

Email: events@fleetwoodmad.co.uk
Phone: 07583 060453

For the purposes of UK data-protection law, Fleetwood Mad is the Data Controller of your personal information.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide to Us

  • Full name
  • Email address
  • Phone number
  • Event or venue details
  • Booking and enquiry information
  • Payment-related information (processed securely by third-party providers)

You provide this data when you:

  • Submit a contact or booking form
  • Email or phone us directly
  • Purchase products or services
  • Subscribe to updates (if applicable)

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on the site
  • Referring website

This data is collected using cookies and analytics tools to improve performance and user experience.

3. How We Use Your Data

We only use your personal data where there is a lawful basis to do so. This includes:

  • Responding to enquiries and messages
  • Processing and managing bookings
  • Delivering our services
  • Processing payments
  • Sending booking confirmations and updates
  • Improving our website and user experience
  • Preventing fraud and protecting our business
  • Legal and accounting compliance

We do not sell, rent or trade your personal data to third parties.

4. Lawful Basis for Processing

We rely on the following legal grounds under UK GDPR:

  • Contractual obligation – to fulfil bookings and provide services
  • Legitimate interests – to operate and improve our business
  • Legal obligation – for tax, accounting and legal compliance
  • Consent – where you explicitly agree (e.g. marketing emails, if used)

5. How We Store and Protect Your Data

We take data security seriously and use appropriate technical and organisational measures to protect your personal information, including:

  • Secure email systems
  • Encrypted website connections (SSL)
  • Limited access to personal data
  • Secure third-party platforms for payment processing

We only retain personal data for as long as it is necessary for legal, operational, or contractual reasons.

6. Sharing Your Data

We may share your personal data only with:

  • Payment processors (for transactions)
  • Hosting providers
  • Email services
  • Website analytics providers
  • Legal or accounting professionals (if required by law)

All third parties are required to handle your data securely and in line with UK data-protection law.

7. Your Legal Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request data portability
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
events@fleetwoodmad.co.uk

8. Cookies & Tracking Technologies

Our website may use cookies to:

  • Analyse website traffic
  • Improve functionality
  • Enhance user experience

You can control or disable cookies through your browser settings. For full transparency, a cookie banner or cookie notice should be displayed on the website.

9. Third-Party Links

Our website may contain links to third-party websites (such as venues, ticket sellers, social platforms). We are not responsible for their privacy policies or how they handle your data.

10. Marketing Communications (If Used)

If you opt in to receive marketing communications, you can unsubscribe at any time by:

We will never send unsolicited spam emails.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any updates will be published on this page with an updated revision date.

12. How to Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Fleetwood Mad
Unit 2, Wynns Venture Centre
Broad Street
Cannock
Staffordshire
WS11 0XL

Email: events@fleetwoodmad.co.uk
Phone: 07583 060453